By Kate Kellogg, The Washington TimesRead more"We're looking at a situation where a large part of the market is still not paying for internet service and they're looking to take advantage of a situation that we think could help a lot of people in rural areas," said Steve Kestler, an analyst with Forrester Research, who tracks wireless broadband."It's a bit like the cellphone market in the 1990s, w...
If you’re experiencing a broadband connection outage, there are a few things you can do to help fix the problem.
Here are 10 things you should know about that.1.
Your broadband provider’s network is under repair.
Your Internet service provider (ISP) is probably the one that needs to be repairing your connection.
It’s important to note that ISPs usually repair their networks on a weekly basis.
ISPs can often be a bit slow, but if your connection is stable and you’re on the Internet with the ISP, it should be fine.2.
If you have other issues, try switching to another ISP.
This is often a safer bet than switching providers, as you won’t need to worry about your internet speed being affected by ISP interference.3.
If your internet service provider is out of power, call the National Interconnection Coordinating Center (NICC).
The NICC is the Federal Trade Commission’s public information arm that coordinates interstate and international trade and communications.
If a connection is down, contact your carrier and ask for help getting online.
The NICCs toll-free phone number is 1-800-826-7386.4.
If the ISP is still unavailable, try contacting your local cable company or the FCC.
Cable companies may not be able to assist, but they can provide the best possible service.5.
Try to get the internet on as fast as possible.
The faster you get online, the faster you can connect to the internet.6.
If it’s been more than a few days since you last had internet service, you may be getting out of speed protection.
The National Interconnect Coordinating Committee (NICA) is the FCC’s Internet Speed Index.
If an ISP’s speed drops below that level, the ISP will take the necessary action to speed up service.
The FCC has published the index on its website, but the index does not always reflect actual internet speeds.
If no internet service has been available for a while, you should check your internet speeds at least every two weeks.7.
Check the status of your cable modem.
Some ISPs require that your cable provider install a modem that monitors the speed of the internet connection.
This can help you check your connection speed.8.
Check your cable TV package.
If Comcast doesn’t have internet speed protection, it may not have enough internet bandwidth to deliver a high-quality service.
You can also check your TV package to see if it has internet speed.9.
Call your local phone company.
The telephone company may not repair your connection, but it may help you connect to other services.
If they do, ask them to check their Internet speed for you.10.
Check online for help.
The American Society of Civil Engineers recommends that all Internet service providers should have a website with helpful information on their service.
If that doesn’t work, you can also visit the FCC website.